Customer Transformation Specialist

📋 Description

• Understand customer operations across buying, selling, inventory management, and other workflows to
• Lead discovery conversations that uncover underlying customer needs, trade-offs, operational
• Guide customers toward practical behavioral and process changes that help them gain greater value
• Provide transparent, consultative advice on capabilities, potential workarounds, limitations, and
• Treat objections as insights to improve conversations, processes, and solutions.
• Drive customer adoption through structured testing, follow-through, and measurable progress.

🎯 Requirements

• Professional experience in Customer Success, Account Management, B2B operational transformation
• Strong customer engagement skills, with confidence leading discovery conversations.
• Excellent listening and communication abilities, linking changes to tangible outcomes.
• Ability to handle objections, use feedback, and improve engagement approaches.
• Strong organizational and prioritization skills across multiple needs.
• A collaborative, team-first mindset with open information sharing and broad goals.

🎁 Benefits

• Full-time opportunity within a fast-growing international organization.
• Flexible and remote working environment.
• High degree of independence, ownership, and versatility in the role.
• Opportunity to work with a diverse international team across the Americas and Europe.
• Continuous learning and professional development opportunities.
• Financial support for technical certifications and other learning initiatives.