Customer Transformation Specialist

📋 Description

• Understand customer operations across buying, selling, inventory, and workflows to identify
• Lead discovery conversations to uncover needs, priorities, and challenges.
• Guide customers toward practical behavioral and process changes to gain value from digital
• Provide consultative advice on capabilities, workarounds, and evolving limitations.
• Drive adoption through testing, follow-through, and measurable outcomes.
• Share insights with Product and Support teams to inform improvements.

🎯 Requirements

• Professional experience in Customer Success, Account Management, or related field.
• Strong customer engagement, especially in discovery and difficult conversations.
• Excellent listening and communication, linking changes to business outcomes.
• Ability to handle objections, use feedback constructively, and improve approaches.
• Strong organizational and prioritization skills with multiple needs.
• Collaborative mindset, openness, and focus on broader goals.

🎁 Benefits

• Full-time opportunity in a fast-growing international org.
• Flexible and remote working environment.
• Independent role with ownership and versatility.
• Work with diverse teams across Americas and Europe.
• Continuous learning and development opportunities.
• Financial support for certifications and training.