Customer Value Architect

📋 Description

• Own value plan for accounts in your book.
• Build relationships across business and tech stakeholders.
• Guide adoption plans and track ROI outcomes.
• Partner with AE on expansion and renewals.
• Lead enablement on dashboards, funnels, and retention.
• Monitor usage signals and surface insights for reviews.

🎯 Requirements

• Experience in customer success, consulting or related B2B SaaS.
• Strong ability to translate data concepts for non-tech audiences.
• Experience linking product usage to outcomes and ROI.
• Comfort enabling adoption tied to customer goals.
• Hands-on AI tooling experience (LLMs, MCP workflows).
• Collaborative, cross-team planning and prioritization skills.

🎁 Benefits

• Medical, Vision, Dental care
• Mental wellness benefit
• Generous vacation and holidays
• Enhanced parental leave
• Volunteer time off
• 401(k) and wellness benefits