Customer Value Architect

📋 Description

• Own value plan for accounts in your book, linking business problems to outcomes.
• Build relationships with business and technical stakeholders and align Mixpanel capabilities to
• Support discovery of customer priorities and translate into adoption plan updates.
• Collaborate with Account Executives and renewal teams to drive expansion and renewals with adoption
• Lead enablement sessions on dashboard design, funnel analysis, and retention modeling.
• Monitor usage and health signals; conduct business reviews to surface successes, deepen adoption

🎯 Requirements

• 2 - 4 years of experience in customer success, consulting, or related field supporting B2B SaaS
• Proven ability to build relationships with diverse stakeholders, from business partners to
• Ability to translate technical concepts like data models and product metrics for non-technical
• Experience connecting product usage to customer outcomes and ROI.
• Comfort supporting adoption plans that align daily work with larger customer goals.
• Hands-on experience with AI or agentic tooling beyond casual use (e.g., MCP-based workflows or LLM

🎁 Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break