Customer Value Architect, EMEA

📋 Description

• Own adoption, value, and AI maturity across named accounts from onboarding through the contract
• Build executive relationships and strategic plans to make Mixpanel indispensable for customers.
• Collaborate with AE and renewal teams; own the value case and adoption evidence to support growth.
• Lead value delivery through customer enablement, health monitoring, and ongoing discovery of
• Translate customer needs into actionable plans linking business objectives to Mixpanel usage.
• Coordinate cross-functionally with GTM, Product, and Engineering to escalate issues and deploy

🎯 Requirements

• Experience in Customer Success, management consulting, or related field supporting complex B2B SaaS
• Proven ability to manage relationships across executives to technical stakeholders and influence
• Ability to translate data concepts and metrics into business terms for non-technical stakeholders.
• Track record in driving platform adoption and tying usage to measurable ROI.
• Experience building and executing strategic value and adoption plans; communicate wins in ROI terms.
• Hands-on experience with agentic or AI-native tooling (MCP-based workflows, LLM copilots, or

🎁 Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy and Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit