Customer Value Architect III

📋 Description

• Own adoption and value plan for a portfolio of accounts.
• Bridge business goals with Mixpanel capabilities for ROI.
• Collaborate with AE and renewal teams on expansions and renewals.
• Lead enablement on dashboard design, funnel analysis, and retention modeling.
• Coordinate with GTM, Product, and Eng on escalations.

🎯 Requirements

• CS, consulting, or SaaS B2B experience across multiple stakeholders.
• Proven ability to translate data concepts to non-technical audiences.
• Track record turning product usage into customer ROI storytelling.
• Experience building adoption plans tied to customer goals.
• Hands-on with AI or agentic tooling (LLMs, MCP-based workflows).
• Collaborative, prioritization-savvy, with cross-team influence.

🎁 Benefits

• Medical, Vision, Dental care
• Mental wellness benefit
• Generous vacation and holidays
• Enhanced parental leave
• Volunteer time off
• 401(k) and wellness benefits