Customer Value Architect III

📋 Description

• Own the adoption and value plan for each account end to end, linking why the customer bought
• Build trusted relationships with business and technical stakeholders across onboarding, adoption
• Collaborate with Account Executives and renewal counterparts, presenting value evidence and
• Lead enablement sessions on dashboard design, funnel analysis, and retention modeling.
• Monitor usage signals and conduct business reviews to surface insights and growth opportunities.
• Coordinate with GTM, Product, and Engineering on escalations and insights for the broader team.

🎯 Requirements

• Experience in customer success, consulting, or related field supporting B2B SaaS accounts.
• Proven ability to manage relationships across business and technical stakeholders.
• Ability to translate technical concepts into terms for non-technical stakeholders.
• Experience turning product usage into a clear ROI story for customers.
• Comfort building adoption plans tying daily work to larger customer goals.
• Hands-on experience with AI or agentic tooling (e.g., MCP workflows, LLM copilots).

🎁 Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• 401(k) and other pre-tax benefits