Customer Value Architect III

📋 Description

• Own the adoption and value plan for each account end to end: understand why the customer bought
• Build trusted relationships with business and technical stakeholders; partner with Account
• Define and execute a growing point of view on how customers should think about AI in their product
• Lead projects end to end and extend influence beyond your accounts to the wider team.

🎯 Requirements

• Experience in customer success, consulting, or related field supporting B2B SaaS accounts.
• Proven ability to manage relationships across business and technical stakeholders.
• Ability to translate technical concepts into terms for non-technical audiences.
• Track record turning product usage into clear customer ROI stories.
• Experience building adoption plans tied to a customer\'s goals.
• Hands-on experience with AI or agentic tooling (e.g., MCP-based workflows or LLM copilots).

🎁 Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit