Customer Value Partner, US

📋 Description

• Own full customer lifecycle from scoping to value realization.
• Manage delivery using Hawk practices; lightweight PM.
• Design joint success plans aligned to client objectives and regulatory context.
• Own commercial outcomes: drive GRR and NRR and revenue recognition.
• Build executive relationships to support renewals.
• Monitor usage; optimize with AI tools for faster insights and reporting.

🎯 Requirements

• 5+ years in customer-facing roles (CS/engagement/delivery) in B2B software.
• Manage accounts $500K+ ARR with cross-sell/expansion.
• End-to-end delivery planning and tracking without a separate PM.
• Strong SaaS/enterprise delivery; AML/fraud domain a plus.
• Hands-on with AI tools to improve outcomes.
• Fluent German communication skills.

🎁 Benefits

• Remote work
• Competitive compensation