CX AI Lead

📋 Description

• A hands-on building role with our CD team to ship AI agents into live operation, observe failures
• Five projects currently scoped; sixth depends on your discoveries once in role.
• Focus on building AI agents for customer operations: QA, forecasting, reporting, and workforce
• Work with low-code automation platforms and customer support tools to integrate agents into

🎯 Requirements

• You've built and shipped AI agents that ran in production, broke, and you fixed them (not just
• You set direction independently and can identify when something is off course.
• You can explain agent capabilities and constraints to non-technical teams and partner across the
• You rely on data to assess model performance and avoid overfitting to noise.
• Hands-on with automation/low-code platforms (Gumloop, Claude, n8n, Make, Zapier, Retool), ideally

🎁 Benefits

• ✨ Flexibility: flexible working and work from abroad
• 🌴 Time Off: 25 days holiday + birthday + flexible bank holidays, plus a paid volunteering day
• 🌱 Growth & Wellbeing: investment in your growth and AI tools, product discounts, ClassPass