CX Associate

📋 Description

• Manage a book of ~2,500 customer accounts
• Outbound calls, emails, follow-ups to uncover opportunities
• Partner with Sales and Customer Success to identify needs, schedule meetings, support
• Assist in light product demos or walkthroughs
• Track activities in Salesforce
• Build rapport with customers to ensure satisfaction

🎯 Requirements

• 1+ years in a customer-facing, inside sales, or account management role (internship/entry welcome)
• Excellent communication and phone outreach skills
• Comfortable managing a large book of business and multiple priorities
• Curious about cloud UCaaS and CCaaS platforms
• Organized, proactive, and detail-oriented with follow-through
• Experience with Salesforce or similar CRM preferred

🎁 Benefits

• Health: Multiple health plan options including medical, dental, vision
• Insurance: Life, disability, and supplemental plans
• Work-Life Balance: Flexible time off, PTO, holiday pay
• Financial Security: 401(k) with match, HSA, Dependent Care FSA
• Wellness: EAP and wellness initiatives
• Growth: Learning, development opportunities, career advancement