CX Operations Manager, Tooling

📋 Description

• Own and improve CX platforms like Zendesk and Vitally
• Handle tooling intake, prioritization, triage, and delivery
• Design and maintain triggers, automations, workflows, data flows
• Build integrations via APIs, webhooks, low-code tools
• Identify automation opportunities from data and feedback
• Support AI-enabled customer experience workflows

🎯 Requirements

• Hands-on Zendesk administration in production
• Experience supporting CX operations and tech in day-to-day work
• Ownership of tech initiatives from scoping to maintenance
• Experience with workflow automation and low-code tools
• Familiarity with APIs, webhooks, integrations
• Experience with Vitally or similar CS platform is a plus

🎁 Benefits

• Annual salary: €36,900–€83,050 EUR
• Global remote work: Remote within the framework
• Flexible paid time off: Take time off as needed
• Flexible working hours: Async scheduling
• Paid parental leave: 16 weeks
• Mental health support: Access services