CX Operations Manager, Tooling

📋 Description

• Own and improve CX platforms (Zendesk, Vitally) and integrations to power support and CS operations.
• Administer tooling, including configuration, access, and health monitoring.
• Manage intake, prioritization, triage, and delivery of tooling requests from internal teams.
• Design/maintain automations, workflows, and data flows to reduce manual work.
• Build/manage integrations using APIs, webhooks, and low-code tools.
• Identify automation opportunities from workflow friction and data insights.

🎯 Requirements

• Hands-on experience administering Zendesk or comparable platform in production (triggers
• Experience supporting CX operations; strong understanding of how frontline teams use tech.
• Experience owning tech/ops initiatives end-to-end.
• Practical experience with workflow automation/low-code tools (Zapier, native automations).
• Familiarity with APIs, webhooks, integrations; able to collaborate with engineering on complex
• Experience with Vitally or similar CS platforms is a strong advantage; cross-system work in a

🎁 Benefits

• Annual salary: €36,900–€83,050 EUR, dependent on location/experience.
• Global remote work: Work from anywhere within applicable framework.
• Flexible PTO: Take time off as needed.
• Flexible working hours: Async scheduling.
• Paid parental leave: 16 weeks.
• Mental health support services access.