Own and improve CX platform tooling: Zendesk, Vitally, and integrations
Configure, automate, integrate, and maintain systems used by support and CS teams
Plan work from scoping to production with testing, docs, and ownership

🎯 Requirements

Strong platform operations experience in CX or CS
Hands-on Zendesk experience in production support
Experience with APIs, webhooks, integrations, and automation
Familiarity with AI-enabled workflows in support and success
Ability to work asynchronously with cross-functional teams
Excellent written and spoken English

🎁 Benefits

Work from anywhere
Flexible paid time off
Flexible working hours
16 weeks paid parental leave
Budget for coworking spaces, learning, wellness, gym memberships
Mental health support and stock options

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