CX Operations Manager, Tooling

📋 Description

• Own and improve CX platforms (Zendesk, Vitally) and integrations
• Prioritize, triage, and deliver tooling requests from CX teams
• Design and maintain automations, workflows, and data flows
• Build integrations via APIs, webhooks, and low-code tools
• Automate workflows to reduce manual work and improve reliability
• Support AI-enabled CX workflows (agent assistance, routing, intake automation)

🎯 Requirements

• Hands-on Zendesk or equivalent admin experience
• Experience supporting CX operations and tooling use in day-to-day work
• Proven ownership of technology initiatives from scoping to maintenance
• Experience with workflow automation and low-code tools (Zapier, native automations)
• Familiarity with APIs, webhooks, integrations; ability to collaborate with engineers
• Experience with Vitally or similar CS platforms is a plus

🎁 Benefits

• Annual salary: €36,900–€83,050 EUR
• Global remote work: Work from anywhere within framework
• Flexible paid time off: Take time off as needed
• Flexible working hours: Async scheduling
• Paid parental leave: 16 weeks
• Mental health support: Access to services