CX Outbound Solution Engineer

📋 Description

• Design and deploying outbound contact center solutions with CCaaS platforms and AI/ML technologies.
• Collaborate with sales and product teams to translate customer requirements into solution
• Design outbound workflows, including dialing strategies, segmentation, and contact cadence.
• Present technical solutions to technical and non-technical stakeholders.
• Lead proof-of-value and pilot implementations in outbound use cases.
• Deep knowledge of CCaaS platform integrations with CRM, telephony, and campaign tools.

🎯 Requirements

• Outbound Contact Center Expertise: campaign orchestration, dialing modes (predictive, preview
• Regulatory Knowledge: OFCOM, FDCPA, CFPB, TCPA.
• Operational Experience in contact centers, especially outbound.
• CCaaS Platforms: NiCE, Genesys, Five9, Alvaria, TCN or similar.
• AI/ML Awareness: applying AI to outbound operations (outcome prediction, coaching).
• Solution Architecture: design scalable outbound solutions integrating CRM, compliance, analytics.

🎁 Benefits

• Join a growing, global company with a fast-paced, collaborative environment.
• Opportunity for internal career advancement across multiple roles and locations.