DACH Enterprise Customer Success Manager

📋 Description

• Manage the full lifecycle of a portfolio of enterprise customers.
• Identify and monitor account risk; lead mitigation when risks surface.
• Drive adoption by guiding customers to use more capabilities.
• Build relationships with senior IT professionals; be their trusted advisor.
• Collaborate with sales, marketing, product on customer requirements.
• Act as customer advocate and the voice of the customer at ControlUp.

🎯 Requirements

• Native German speaker with excellent communication.
• High-level English fluency (written and spoken).
• Experience in EUC or similar software (startup/SaaS).
• Critical thinker, curious problem solver.
• Proven multi-stakeholder relationships in Fortune 100.
• Customer-centric; put customers' needs first.
• Strong written/verbal communication; translate to business value.
• Excellent organization, PM, and time management.

🎁 Benefits

• Global, diverse team across US, EMEA, and Israel with annual offsite.
• Meaningful impact using cutting-edge technology in a global environment.
• Collaborative and growth-driven culture with learning opportunities.