Deployment Manager & Customer Support Specialist - Hospitality Tech

📋 Description

• Lead planning and execution of client solution rollouts to ensure on-schedule delivery.
• Coordinate deployment activities with customers and internal teams (Support, Engineering, Sales).
• Manage customer relationships and drive adoption and issue resolution during deployments.
• Support post-deployment optimization and knowledge sharing across teams.
• Work remotely with a Montreal-focused Canadian team, supporting international markets.

🎯 Requirements

• 3–5 years IT/tech experience; ~3 years in account/relationship management or customer-facing roles.
• College diploma in CS/IT preferred; high school diploma required.
• Intermediate Windows, hardware, networking knowledge; Oracle Opera PMS or hotel PMS knowledge a
• Familiarity with access control systems (Dormakaba/Assa Abloy) a plus.
• Strong analytical, problem-solving, and independent multi-project management skills.
• Excellent written/verbal communication; English and French fluency required; other European

🎁 Benefits

• Remote work from Canada; Montreal-based team emphasis.
• International exposure; work with hospitality tech and guest-facing solutions.
• Direct customer interaction with cross-functional teams.
• Opportunity to contribute to deployments, adoption, and product improvements.
• Professional development and long-term career growth in a growing tech environment.
• 37.5-hour work week.