Designated Support Engineer II

📋 Description

• Provide second line phone/email consultation to independently debug complex security/network
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations
• Create entries in our technical support online database to document incident resolutions
• Understand product direction and customer use-cases to provide input on product and code changes

🎯 Requirements

• 2+ years of support and networking experience, including firewalls and packet filtering
• Strong understanding of common network and application protocols and behaviors
• Experience in GRE and IPSec configuration/troubleshooting, PAC files knowledge
• Proficient in network troubleshooting using Wireshark, traceroute, MTR, and similar tools
• Deep experience in Authentication (SAML, Kerberos), HTTP methods, DNS, and related tooling

🎁 Benefits

• Hybrid work model, based in Bangalore or Mohali
• Comprehensive health plans and retirement options
• Time off for vacation and sick leave
• Parental leave options and education reimbursement