Designated Support Engineer III

📋 Description

• Provide second line phone/email consultation to independently debug complex security/network
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations
• Create entries in our technical support online database to accurately document any incident
• Understand the product direction and customer use-cases and provide input on product and code

🎯 Requirements

• 5+ years of support and networking experience, including general firewalls and packet filtering
• Strong understanding of common network and application protocols and behaviors to facilitate in
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods

🎁 Benefits

• Forward Proxy and cloud environments like AWS and Azure knowledge are preferred
• Direct experience in Firewall and VPN/Zero Trust environments
• Experience across Linux, Windows, and MAC