Desktop and Site Support Technician

📋 Description

• Provide in-person, phone, and remote technical support to end users, diagnosing and resolving
• Troubleshoot desktop computers, laptops, printers, peripherals, mobile devices, and other IT
• Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business
• Perform routine hardware maintenance, repairs, upgrades, replacements, and equipment preparation.
• Support basic network troubleshooting, including connectivity, TCP/IP, DNS, DHCP, and
• Prepare and configure desktops, monitors, keyboards, and other equipment for new and existing

🎯 Requirements

• Current enrollment in a computer-related program, a completed computer-related education, or
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator
• Hands-on experience troubleshooting Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and remote desktop/support tools.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and connectivity

🎁 Benefits

• Annual base salary of approximately $45,000 CAD.
• Fixed Monday-to-Friday schedule with a 9-hour shift, either 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.
• Comprehensive health and dental benefits.
• Paid training and onboarding support.
• Tuition reimbursement and learning opportunities.
• Internal career development and advancement opportunities.