Desktop Support Analyst I

📋 Description

• Provide desktop, laptop, printer, scanner, and peripheral support
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus definitions
• Document processes and create knowledge base articles

🎯 Requirements

• Bachelor’s degree in Computer Science, IT, or related field OR 2 years of equivalent work
• Intermediate troubleshooting skills for hardware and software
• Familiarity with Microsoft O365 Suite and SharePoint
• Strong written and verbal communication skills; detail-oriented with strong customer service focus
• Ability to prioritize tasks effectively; ability to work collaboratively in a team environment
• Valid driver’s license with acceptable driving record; ability to pass a background check prior to

🎁 Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance