Desktop Support Analyst II

📋 Description

• Provide advanced technical support for desktops, laptops, mobile devices, and peripherals.
• Analyze and resolve complex user incidents and service requests.
• Install, deploy, and maintain hardware and software systems.
• Troubleshoot issues via in-person, phone, or chat support.
• Manage and resolve tickets using internal or client ticketing systems while meeting SLAs.
• Perform system updates, including Microsoft security patches, antivirus updates, and application

🎯 Requirements

• Bachelor’s degree in Computer Science, IT, or related field OR 4+ years of equivalent work
• A+ Certification. Preferred: Network+ Certification.
• Strong experience supporting PC hardware and peripheral devices.
• Intermediate to advanced troubleshooting skills (hardware & software).
• Experience with Microsoft O365 Suite and SharePoint.
• Familiarity with Active Directory and user support.

🎁 Benefits

• Medical, Dental, and Vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid holidays, including “You Pick a Day”.
• FSA and HSA options.
• Pet insurance.