Desktop Support Engineer

📋 Description

• Provide Tier 1 IT support for Ping employees and affiliates.
• Triage and prioritize tickets; analyze trends for service improvements.
• Support Apple-first endpoint environment; troubleshoot Windows and Linux issues.
• Follow security procedures for password resets, MFA changes, and access requests.
• Contribute to knowledge base with how-to guides and issue documentation.
• Manage end-user software licenses and coordinate with owners/Procurement.

🎯 Requirements

• 2–4 years in IT support or helpdesk.
• Proficient macOS support in an Apple-first environment; troubleshoot Windows 10/11 and Linux
• Hardware support for Apple and Windows devices; warranty coordination.
• Familiarity with Jamf Pro, Microsoft client tools, Linux admin/troubleshooting, AD, and Google
• Strong security practices in helpdesk context and identity verification.
• AS/BS in IT or equivalent experience; strong communication and customer-service skills.

🎁 Benefits

• Competitive benefits and perks.
• Flexible, collaborative work environment.
• Life at Ping culture and global volunteering initiatives.
• Generous PTO & holiday schedule; parental leave; healthcare options.