Desktop Support Technician

📋 Description

• Provide IT support to GoDaddy employees, troubleshooting a wide range of hardware, software, and
• Collaborate with HR, Workplace, and cross-functional teams to resolve tickets quickly and
• Handle incidents and service requests to maintain a high level of customer service.
• Work in a hybrid setup or remotely as designated by the manager; may require some office visits.
• Build strong relationships and balance multiple priorities in a fast-paced environment.

🎯 Requirements

• Experience in IT Support, Helpdesk, Desktop Support, or a similar role.
• Solid troubleshooting skills for hardware, software, and end-user issues.
• Ability to manage and prioritize tickets across multiple requests and time zones.
• Strong communication and interpersonal skills with a customer-focused approach.
• Experience supporting Windows and macOS environments; familiarity with ticketing and ITSM tools
• Basic networking concepts (Wi‑Fi, VPN, connectivity) and device provisioning/ onboarding processes.

🎁 Benefits

• GoDaddy benefits vary by role and location and include health benefits, retirement plans, and other
• Culture and Employee Resource Groups; inclusive work environment and opportunities for growth.