Desktop Support Technician

📋 Description

• Monitor hardware performance and diagnose system issues
• Upgrade computers with new hardware (RAM, disks)
• Replace worn/defective parts and clean hardware
• Test repaired equipment before returning to user
• Set up new configurations and deploy OS images
• Install, configure, and upgrade software apps
• Troubleshoot OS/software problems
• Track, route tickets and document actions
• Serve as escalation point; prioritize and escalate urgent issues
• Perform health checks for encryption, patching, and backup
• Hardware/Software environment: Lenovo ThinkPad, Mac, Windows, Office 365, VPN, SCCM, Casper

🎯 Requirements

• Advanced technical skills in installing/troubleshooting software and hardware
• Experience with IT service delivery, ticketing, knowledge systems
• Extensive experience supporting Office 365
• A+ certification or equivalent experience
• Preferred certifications: Dell, HP, Apple
• Strong customer service and communication skills
• Detail-oriented with quick learning/adaptation

🎁 Benefits

• Team-oriented culture focused on growth
• Ongoing training and competitive benefits
• Collaborative and inclusive work environment
• Opportunity to impact the future of work