Provide daily support for digital platforms and stakeholders using a ticketing system (Jira).
Handle contract management in Genesis and general Genesis support requests.
Update Jira with ticket progress and ensure accurate record keeping.
Train stakeholders as needed and keep SOP documents updated.
Identify trends in requests and provide feedback to BI Development Lead.
Perform daily QA checks on all requests handled.

🎯 Requirements

Matric/Grade 12 senior certificate.
Experience in EAP/EWP and diversified services beneficial.

🎁 Benefits

Flexible to attend meetings outside standard local hours to support global teams.
Stable Wi-Fi and backup power for remote work.

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