Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Meet or maintain SLAs and production standards.
Troubleshoot customer issues and identify appropriate solutions using internal knowledge base.
Communicate with customers with empathy and build rapport.
Research and resolve complex issues, escalating when needed.
Document interactions and maintain accurate records in the case management system.

🎯 Requirements

1+ years of customer service experience.
Bi-lingual in Spanish and English, written and spoken.
High School diploma or equivalent.
Basic technical troubleshooting skills.
Knowledge of iOS and Windows PC environments.
Experience with Salesforce is a plus.

🎁 Benefits

Hybrid schedule at our Dominican Republic office
Private Medical Insurance – Humano
Gym & Meal subsidies to support work–life balance
Competitive salary + annual base bonus
Vacation bonus and Dominican benefits

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