Digital Customer Success Manager

📋 Description

• Operate a pooled Digital Customer Success model using health scores and usage data.
• Manage a health-score queue to spot stalled adoption and renewals.
• Engage priority customers via email, calls, webinars, and office hours to drive adoption.
• Support onboarding, activation, admin setup, rollout, and security configuration.
• Run targeted recovery plays to improve adoption and renewal outcomes.
• Partner with Lifecycle Marketing to improve emails, journeys, and adoption programs.

🎯 Requirements

• Experience with CS platforms, CRM tools, lifecycle marketing, or product analytics tools.
• Experience with SMB or lower-ARR customer segments.
• Background in security, IT, identity, infrastructure, or dev-focused software.
• Familiarity with SSO, SCIM, directory sync, admin controls, and user provisioning.
• Experience creating customer-facing enablement content, playbooks, or webinars.
• A passion for user success and a product-led mindset.

🎁 Benefits

• Remote, global team; contribute to secure internet for all.
• Become an expert in security and open source tech.
• Work remotely with a diverse, talented team worldwide.
• Learn and grow with strong team support and development.