Serve as a strategic advisor, resolve inquiries via targeted 1-on-1 engagements.
Analyze questions to identify knowledge gaps and author self-service content.
Translate complex concepts into clear guidance for diverse customers.
Collaborate with Sales, Support, Pro Services to route issues and optimize CX.

🎯 Requirements

Coupa BSM software knowledge is required.
3-4 years in Customer Success, Support, or SaaS consulting.
English proficiency (C1+) required.
Portuguese proficiency (C1+) strongly preferred.
Excellent communication to explain complex concepts clearly.
Experience with CS platforms, CRMs, or ticketing systems.

🎁 Benefits

Pioneering technology to empower customers.
Collaborative, transparent culture.
Global impact on clients, business, and teams.

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