Digital Customer Success Program Manager

📋 Description

• The Digital Customer Success Program lead designs and operates a scalable, digital-first customer
• Owns end-to-end digital journey from onboarding to renewal; creates scalable plays and campaigns
• Partner with Mid-Market CSM Principals to shape strategy, segmentation, and engagement rules to
• Balance strategy with day-to-day operations; translate customer signals into actions and outcomes.

🎯 Requirements

• 5-10 years in CS, CS Ops, Digital CS, Lifecycle Marketing, or Product Adoption roles.
• Proven success improving adoption and retention in SaaS.
• Experience launching a digital CS program and building health scores, segmentation, and journeys.
• Experience with CS platforms, CRM systems, and marketing automation tools.
• Comfortable as both strategist and builder; experience leveraging AI/automation to scale engagement.

🎁 Benefits

• Base salary for this location: $116,400 - $192,100, plus equity (when applicable)
• Health plans, 401(k) with match, ESPP, charitable matching, flexible time away, and family leave