Director, Business Operations - Customer Success

📋 Description

• Establish and lead the Business Operations for Customer Success across Support, Technical Success
• Define operating cadence: MBRs, QBRs, AOP, and executive reviews
• Partner with Finance to optimize resource mgmt, capacity, and P&L across post-sales
• Drive headcount planning, budget visibility, and investment tracking
• Build KPIs, dashboards, and insights on business health and ops efficiency
• Collaborate with cross-functional teams to support a growing post-sales org

🎯 Requirements

• 8+ years in Business Operations within post-sales (PS, CS, or CS Support)
• Experience building a new function, operating model, or processes
• Strong planning, resource management, KPI development, and exec review skills
• Deep understanding of customer journey and post-sales needs in a high-growth SaaS/tech
• AI/tools awareness and ability to apply automation to improve workflows
• Proven people leadership and ability to scale teams

🎁 Benefits

• Comprehensive health plans
• Time off for vacation and sick leave
• Parental leave options
• Retirement options and education reimbursement
• Hybrid/remote-friendly working model and benefits info