Lead strategy, performance, and regulatory compliance for CMAS and Plan Documents.
Manage Plan Documents Manager and CMAS Manager; ensure accuracy and regulatory adherence of SPDs
Oversee claims audit, appeals, escalations, recoveries, subrogation, and NSA functions.
Partner with Legal, Compliance, Configuration, and Client Success to translate client needs into
Drive adoption of tools (e.g., PDM) to improve accuracy and client experience.
Set KPIs and lead workforce planning to balance cost with performance.

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