Director, Critical Communications

📋 Description

• Build the Customer Communications function: charter, scope, roadmap, operating model
• Define decision rights, review workflows, escalation criteria for operational communications
• Orchestrate scalable global model with 24/7 follow-the-sun support
• Recruit and mentor Communications Managers with technical fluency and precision
• Lead communications for high-severity incidents and critical advisories
• Ensure timely, credible, audience-appropriate communications aligned across stakeholders

🎯 Requirements

• 10+ years in a customer-focused technical/operational environment
• 5+ years of leadership experience managing cross-functional teams
• Experience leading high-stakes communications during incidents and major changes
• Strong technical literacy for cloud/platform/customer narratives
• Exceptional written and verbal communication for technical and executive audiences
• Proven ability to align stakeholders and deliver outcomes under pressure

🎁 Benefits

• See employer page for details on compensation and benefits