Director, Customer Intelligence

📋 Description

• Partner with post-sale leaders to define a strategic analytics agenda.
• Build the customer intelligence data model by integrating data sources.
• Develop early-warning analytics for churn, expansion, and adoption.
• Define how we measure AI value and adoption outcomes.
• Lead and grow the analytics team and influence across the company.

🎯 Requirements

• Experience building a post-sale analytics function in SaaS.
• Deep SaaS post-sale fluency with NRR, GRR, health scoring.
• Proficiency in SQL and experience with unstructured data extraction.
• Executive communication: turn analysis into clear narratives.
• Interest in AI value measurement and shaping its framework.

🎁 Benefits

• Pioneering technology and innovation for efficiency.
• Collaborative culture with transparency and excellence.
• Global impact across clients, business, and teams.
• Learn more on Life at Coupa blog.