Director, Customer Success and Country Manager

📋 Description

• Lead PagerDuty’s Chilean team and Santiago office, overseeing Customer Success, Support and
• Provide cross-functional leadership across Engineering, Solutions Consulting, Marketing, Finance
• Serve as senior on-site leader in Chile, aligning local operations with global strategy.
• Manage site operations, facilities, compliance, and employee experience for the Santiago office.
• Partner with People/HR on local hiring, onboarding, retention, and talent development for Chilean
• Drive engagement and culture-building across diverse functional teams under a shared site identity.

🎯 Requirements

• 10+ years of progressive leadership, including customer service/support and site/country
• Experience leading post-sales customer support and services teams with KPI tracking (churn, net
• Ability to influence cross-functional teams without direct subject-matter expertise in every
• Fluent in Spanish and English, both written and verbal.
• Strong understanding of Chilean business environment, labor market, and regulatory landscape.
• Proven track record managing site operations for a larger workforce.

🎁 Benefits

• Hybrid workplace; two-times-per-week office attendance in Santiago.
• Competitive salary and comprehensive benefits package.
• Flexible work arrangements and company equity opportunities.
• Employee stock purchase program and retirement/pension plan where applicable.
• Generous vacation, holidays, sick leave, wellness programs.