Director, Customer Success

📋 Description

• Lead and scale a high-performing Customer Success team, coaching leaders and driving a culture of
• Own customer retention, growth, and long-term success with defined portfolio.
• Partner with executive stakeholders to help customers achieve meaningful business outcomes.
• Shape strategy and influence change across Product, Sales, and Operations.
• Build and optimise scalable programs that enhance customer experience and support company growth.

🎯 Requirements

• 8+ years in Customer Success, Account Management, or related revenue-retention roles in B2B SaaS.
• 5+ years of people leadership experience managing managers and senior ICs.
• Proven track record of owning and improving retention, expansion, and health metrics.
• Strong operational and project management capabilities; ability to execute at scale.
• Cross-functional experience with Sales, Product, and Engineering; excellent communication with

🎁 Benefits

• Hybrid work arrangement with Toronto office.
• Competitive compensation and commission structure.
• Health benefits and life insurance from day one.
• Parental leave top-up; RRSP employer contributions.
• Flexible vacation; employee resource groups and professional development.