Director, Customer Success - Data Management

📋 Description

• Lead and develop the Customer Success team to focus on business outcomes.
• Own retention, adoption, health, and renewal readiness across the installed base.
• Build trusted relationships with executive and technical stakeholders in strategic accounts.
• Develop and execute customer success strategies that drive measurable business value and long-term satisfaction.
• Partner with Account Executives to identify expansion opportunities and support account growth.
• Establish customer success metrics, reporting, and processes to scale the business.

🎯 Requirements

• Bachelor's degree or equivalent practical experience.
• 10+ years in Customer Success or related leadership roles.
• 5+ years leading high-performing customer-facing teams.
• Proven track record in retention, renewal performance, and expansion growth in enterprise software.
• Experience with enterprise SaaS, cybersecurity, data management, governance, privacy, or cloud.
• Ability to engage executive and technical stakeholders on complex technology initiatives.

🎁 Benefits

• Flexible time off and wellness resources.
• Company-sponsored team events.
• Growth opportunities and recognition.
• Potential incentive pay and/or equity.