Neara

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Neara

Director, Customer Success Operations

Hybrid

Operations

Added

4 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

project management jira asana dashboards pmo

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📋 Description

Build and scale US CS operations to a mature model
Embed PM practices across the CS team, coach on priorities
Design project tracking and executive dashboards
Set team structure, resources, and contract reviews
Design CS onboarding and continuous learning systems
Monitor sustainability signals and burnout risks

🎯 Requirements

5+ years in CS/PS Ops, consulting, or PMO leadership
Experience with large-scale digital transformations
Strong communication to executive leadership
Comfort with data tools and dashboards (Fibery, Jira, Asana)
Energy/Infrastructure sector exp is a plus

🎁 Benefits

Opportunity to establish a brand-new CS function
Based in New York City with cross-functional collaboration
Impact on global energy resilience through software
Strategic autonomy to influence global operations

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