Director, Customer Success & Service

📋 Description

• Embed within portfolio companies to diagnose opportunities across AI adoption, automation, workflow
• Serve as trusted advisor to CEOs, COOs, CCOs, CTOs, and senior leaders to design initiatives with
• Lead programs to improve customer support, services, onboarding through tech, redesign, and
• Develop scalable playbooks, frameworks, and products deployed across portfolio companies.
• Design cross-portfolio initiatives to accelerate high-impact operating practices.
• Define AI adoption strategies, identify priority use cases, and architect scalable solutions with

🎯 Requirements

• 10+ years of progressive experience in technology companies, incl. leadership of teams.
• 3+ years of operational experience in a high-growth enterprise SaaS with at least $300M revenue
• 2+ years with a leading consulting firm, investment bank, VC, or PE, preferably with enterprise
• Proven success leading transformational AI adoption, org design, workflow automation, or process
• Genuine curiosity about AI in reshaping customer support and services and interest in scalable
• Hands-on experience building with AI tech (LLM APIs, AI agents, AI-native workflows), not just

🎁 Benefits

• Annualized base salary range of $200,000–$280,000, depending on experience and location.
• Potential eligibility for an annual cash bonus.
• Comprehensive benefits package.
• Fully remote position within the United States.
• Opportunity to work with C-level executives and senior leaders.
• Exposure to a broad portfolio of enterprise SaaS and complex transformation initiatives.