Lead Enterprise CVM to deliver value-added engagement and outcomes.
Execute Coupa GTM to boost engagement, satisfaction, utilization, and retention.
Optimize the customer journey from onboarding to renewal and expansion.
Identify retention risk signals early; coach CVMs on retention strategies.
Collaborate with Sales and Revenue Ops to renewals and expansions; grow GRR/NRR.
Serve as a customer-facing field leader for sponsorships, inquiries, negotiations, escalations.

🎯 Requirements

10+ years in CS, pro services, or consulting; 5+ years in senior CVM/CS.
Background in Source-to-Pay with renewals/expansion focus.
Lead distributed, diverse teams; elevate performance.
Communicate effectively with executives during critical engagements.
Experience in SaaS or technology services.
Data-driven; balance short- and long-term goals.

🎁 Benefits

Pioneering technology and innovation.
Collaborative, transparent culture.
Global impact and career growth.

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