Director, Global Developer Success

📋 Description

• Lead and scale a deeply technical support organization for Temporal.
• Own the development of a world-class support operating model, SLAs/OLAs, escalation paths, and
• Improve customer outcomes by reducing escalations and elevating product/engineering signal.
• Build technical depth, enablement, and career paths across regions and customer segments.
• Represent Temporal with customers during strategic escalations and executive readouts.
• Partner with Product, Engineering, Sales, Solutions Architecture, and Docs to convert support

🎯 Requirements

• 12+ years in technical support or similar roles; 5+ years leading support or customer-facing
• Proven experience scaling technical support operations for deeply technical B2B products (developer
• Strong management experience with metrics, cadence, queue management, escalation paths, and
• Technical credibility with APIs/SDKs, cloud-native infra, Kubernetes, observability, and incident
• Deep understanding of support quality metrics and customer communication in high-pressure
• Clear hiring/onboarding/ progression philosophy for technical teams.

🎁 Benefits

• Equity options; compensation range listed below.