Director, Member Engagement

📋 Description

• Own member engagement strategy and lifecycle end-to-end.
• Define payer engagement scope, channels, cadence, and messages.
• Design, run, and optimize campaigns across touchpoints.
• Build vendor relationships and scale outreach programs.
• Build and lead the engagement team; partner with analytics for reporting.

🎯 Requirements

• 5-7+ years in member engagement, population health, or marketing in value-based care.
• End-to-end ownership of engagement function — strategy, campaigns, and vendors.
• Experience managing outreach vendors/platforms at scale.
• Able to build a function and team in a fast-moving environment.
• Familiar with value-based care performance dynamics and outcomes.
• Navigate TCPA and consent regulatory requirements.

🎁 Benefits

• Remote role; ET or CT hours in the US.
• Opportunity to build and lead a new engagement team.
• Collaborate across Clinical, Network, Analytics, Implementation.
• Mission-driven work to improve cardiology outcomes.
• Values-driven culture: Low Ego, Empathy, Courage, Ownership, Grit.