Lead a team of Account Managers and CS Managers to renew and grow revenue with existing clients.
Drive renewals, reduce churn, and expand relationships across APAC Financial Services customers.
Analyze usage patterns and data to boost product adoption and value realization.
Build scalable playbooks and data-driven practices for the CS function.
Forecast revenue, develop talent, and shape customer narratives with data.
Mentor the team on coaching, accountability, and performance.

🎯 Requirements

10+ years in sales/account management or client success; 5+ years in people management.
Extensive experience with Financial Services clients (Investment Management, IB/PE/HF/AM).
Proven ability to manage high-velocity renewals and upsells.
Technical SaaS fluency; fast learner in a scale-driven environment.
Strong executive communication; ability to influence C-suite stakeholders.
Excellent relationship-building and travel willingness.

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