Director of Customer Success

📋 Description

• Own the North America CS function and build operating model
• Lead NA CS Lead, oversee their team and select ICs
• Set strategy, metrics, and execution for customer success in NA
• Retain and grow high-value retail customers, reduce churn
• Be a voice in NA leadership and regional GTM planning

🎯 Requirements

• Proven experience building and leading customer success teams
• Experience working with executives and driving platform adoption to commercial outcomes
• Ability to recruit, develop talent, and create career pathways
• Strong focus on proactive risk monitoring and escalation management
• Customer-centric mindset with ability to influence product roadmap

🎁 Benefits

• Opportunity to shape a strategic, fast-growing region
• Leadership role with tactile ownership over NA CS
• Collaborative environment embracing AI for impact