Director of Customer Success, Americas

📋 Description

• Hiring and developing CS management team
• Overseeing onboarding to production scaling
• Build strong relationships with customers and understand objectives
• Building playbooks and knowledge bases
• Own a book of business including renewals and expansions
• Become a product expert on CodeRabbit

🎯 Requirements

• 10+ years in customer success or related roles, 5+ in leadership
• Proven success building and scaling CS teams in high-growth tech
• Technical competency to understand CodeRabbit and engage tech stakeholders
• Customer obsession to deliver a high-quality experience
• Strong knowledge of CS, including negotiations/procurement
• Familiar with MEDDPICC, SPICED, Command of Message; 25% travel

🎁 Benefits

• Cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities