Director of Customer Success

📋 Description

• Own overall CS strategy, retention, and expansion targets.
• Drive adoption across accounts to grow product usage.
• Lead and support the CS team, stepping into key accounts when needed.
• Build scalable CS playbooks for onboarding, adoption, renewal, and expansion.
• Partner with Sales, Product, and Engineering to align on customer needs.
• Ensure visibility into customer health and forecasts via CRM tooling.

🎯 Requirements

• Proven experience leading Customer Success in a B2B SaaS setting.
• Track record of owning retention and expansion metrics.
• Hands-on leader who can handle strategic cases with the team.
• Experience building CS processes and playbooks in high-growth envs.
• Strong understanding of the full customer lifecycle.
• Consultative mindset with strong communication skills.

🎁 Benefits

• Opportunity to build and lead CS in a fast-growing SaaS company.
• Direct collaboration with founders and leadership.
• Shape scalable processes and long-term customer relationships.
• Work in a profitable, high-growth organization with market momentum.
• High ownership, autonomy, and entrepreneurial culture.
• Fully remote work environment.