Director of Growth & Operations

📋 Description

• Own the full revenue engine: pipeline, sales, onboarding, delivery, retention
• Lead a distributed global team across time zones with KPIs and weekly cadences
• Drive MRR growth by coordinating with sales resources and closing new business as needed
• Define the MRR-first model: packaging, pricing, scope, and minimums
• Run weekly sales and operations cadences; maintain live scorecards; monthly reviews with Owner
• Improve client retention to 95%+ via onboarding, communications, and escalation protocols

🎯 Requirements

• Proven builder: grew a services business from early stage to $1–$5M in revenue
• Owned both sides of the business: commercial growth and operational execution
• Direct experience selling and managing monthly recurring services (e.g., bookkeeping, CAS, fractional CFO, IT MSP)
• Track record of improving retention via onboarding, clear scoping, and escalation handling
• Experience leading distributed/global teams, setting weekly priorities, and accountability
• Must have remote work experience; proficient with Slack, Zoom, ClickUp, Google Workspace

🎁 Benefits

• Remote, globally distributed team environment
• Autonomy to shape a growing services business
• Data-driven, KPI-focused leadership culture