Director of PSC Operations

📋 Description

• Partner with senior leadership to define and execute the strategic vision, growth plans, and
• Lead large, matrixed teams of leaders and agents, establishing accountability for performance
• Oversee day-to-day operations across patient access, contact center services, data management
• Develop and implement patient support programs covering medication access, patient education
• Collaborate with compliance, technology, commercial, and other stakeholders to ensure coordinated
• Serve as a senior subject matter expert and strategic partner to pharmaceutical clients to

🎯 Requirements

• Bachelor’s degree in healthcare, business, or related field; MBA or graduate degree preferred.
• At least 10 years of relevant healthcare/pharma/biotech experience.
• At least 5 years leading contact center services or patient access programs with client-facing
• Proven success leading large teams and delivering improvements in performance and service quality.
• Deep understanding of pharmaceutical industry dynamics, reimbursement models, patient access
• Experience with specialty healthcare areas (oncology, immunology, rare diseases) and managing

🎁 Benefits

• Base salary: $150,000–$258,750, with compensation based on experience and location.
• Fully remote work opportunity within the United States, with travel up to 25%.
• Eligibility for long-term incentive program.
• Retirement benefits including pension and 401(k).
• Vacation: 120 hours/year; Sick time: 40 hours/year (state-dependent).
• Holiday/floating holidays: 13 days/year; Parental leave up to 480 hours in one year.