Director, Strategic Response and Recovery

📋 Description

• Lead high-priority crises for Japanese/APAC customers.
• Senior contact for escalations in Japan.
• Assess escalation severity, impact, and required resources.
• Align cross-functional teams on a single resolution path.
• Lead tiger teams across VAT, Product & Tech, and Sales.
• Provide analytics support to VAT and participate in Value Reviews.

🎯 Requirements

• 10+ years in Technical Account Management, Crisis Management, or high-level support.
• Proven ability to manage multiple high-velocity workstreams under pressure.
• Excellent stakeholder communication and management internally and externally.
• Strong written and verbal skills; ability to command a room during a crisis.
• Ability to synthesize data from logs, chats, and reports to identify trends.
• Drive process improvements using AI/ML for data analysis and sentiment tracking.

🎁 Benefits

• Pioneering technology powering smarter spend decisions.
• Collaborative culture with transparency and teamwork.
• Global impact across clients and teams.